F.A.Q.'S About Veg-Gro Markets
F.A.Q'S
Check below for answers to our most frequently asked questions. Don't see your question? Send us an email at orders@veggromarkets.ca , and we will be happy to answer any questions or requests you may have!
Customization
At Veg Grow Markets, we have been preparing produce bags and boxes for over two years now. Our produce bags are premade weekly and are designed to suit individuals or small families, priced accordingly to ensure accessibility. Our produce boxes, on the other hand, are available on an order basis, ranging from $25 to $35.
We carefully select the appropriate amount of fresh fruits and vegetables, tailoring the portions to meet everyone’s everyday needs as well as those of families. This thoughtful approach helps minimize food waste and lowers food costs for families, ensuring you receive the best value for your purchase along with the freshest produce available.
We highly encourage you to communicate any preferences or dislikes when ordering your box. If there are items in the box that you're not keen on, please let us know, and we will do our best to accommodate your requests. Our goal is to provide you with a tailored experience that meets your expectations while minimizing waste. We value your feedback and support as we continue to improve our offerings for our valued customers. Thank you for being part of the Veg Grow Markets community!
Refund and Return Policy
At Veg Gro Markets, we want you to love every item that you purchase from our store or every item that you receive inside our renowned produce boxes or bags. In the rare event you receive an item that doesn't meet your quality standards or is otherwise unsatisfactory to your liking, please contact us right away, and we'll be happy to assist you. We can provide you with a refund or offer a replacement item that will meet your expectations.
Due to food safety concerns, we do not require you to return the product; a simple picture sent to us will suffice to resolve the issue. Your satisfaction is our priority here at Veg Gro Markets!
Where Does My Food Come From ?
At Veg Gro Markets, we are passionate about producing high-quality produce, drawing from the expertise of our larger sibling company, Stovel Siemon Ltd, which has supplied rutabagas and other produce to chain markets and processing facilities for over 70 years. We understand what it takes to cultivate and distribute the finest food, and we recognize the hard work involved in this process.
We have diligently partnered with local farmers who share our commitment to quality and sustainability. These farmers are familiar faces in the community and have been growing for us for many years. As we continue to expand, we actively seek more farmers and producers to help meet our growing need for the freshest produce.
In Ontario, the growing seasons are relatively short, which means we face limitations on the variety of produce available throughout the year. However, we focus on sourcing the best local fruits and vegetables during the peak of the season to ensure optimal freshness and flavor. When local options are limited, we leverage our connections with the Toronto market to source what we can, allowing us to maintain a steady supply for our boxes, bags, and grocery section in the store year-round.
Our commitment is to provide you with the finest fruits and vegetables at the most affordable prices possible, and we will always prioritize local sourcing before looking further abroad. Thank you for supporting local agriculture and supporting us. We also strive to give back to the community as much as we can, reinforcing our dedication to fostering a healthy and sustainable environment for everyone.